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IDC Financial Insights Opinion

In This Study

The Malaysia and Singapore Insurance Roundtables 2011

Situation Overview

2010 Was a Stellar Year, But We Approach 2012 with Cautious Optimism
Spotlighting These Markets in 2010–2011
Malaysia
Table: Malaysia Life Insurance: Total Weighted New Business and Annualized Premiums Collected, 2009–2010 (MYR Billion)
Singapore
Figure: Singapore Life Insurance: Total Weighted New Business Premiums Collected, 2008–2010
Figure: Distribution of New Life Insurance Business in Singapore
Figure: Singapore Non-Life Insurance Underwriting Profit/Loss, 1H11

The Approach

Core Focus Areas for Insurers in Malaysia and Singapore
Data Management, Business Analytics, and the Reemergence of Customer Centricity
Change Transformation and Optimizing Business Performance
Table: Web Performance Benchmark for Malaysia and Singapore by Response Time
Managing the Agency and Indirect Distribution Network
Online Distribution
Mobile Distribution
Alternative Revenue Models in Malaysia
Health Insurance
Takaful Insurance
Group Insurance
Insurance Fraud in Malaysia

Future Outlook

Figure: Strategic Areas of Focus for the Next 12 Months
Technology Spending Typically Still at Double Digits
Figure: Projected Increase in IT Spending, 2011 Versus 2010
Figure: Priority Level of IT Solutions
Pain Points and Trends to Watch

Essential Guidance

Actions for Financial Institutions to Consider
Actions for Vendors

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Related Research
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