Customer-Centric Bank Strategies
The banking industry has reached a crossroad. The customers have seemingly ubiquitous access to their accounts on their terms and on their devices. How banks and credit unions manage that experience and deliver based on their customers' requirements will dictate levels of success. The technology available has changed to address this customer-led revolution, yet there are still many more changes yet realized. All this new technology has also created perpetual growth in transaction volumes and is pushing the limits and skill sets of business units, marketers, and IT personnel.
The Customer-Centric Bank Strategies provides critical analysis of the opportunities and options facing banks as they wrestle with their technology plans and investment decisions in alignment with their strategic goals. This research delivers key insights regarding the business drivers of and value delivered from customer-facing banking technology investments.
Throughout the year, this service will address the following topics:
Key Questions Answered
Our research addresses the following issues that are critical to your success:
Who Should Subscribe
Financial institutions and technology vendors that support them use our research to guide their internal investment decisions, help them plan for future technology needs, benchmark the competition, and stay current on solution offerings. We also provide clients an open dialog with our expert analysts to support key fintech investment strategies.
Return on Research InvestmentCore Benefits:
Standard Subscription Deliverables
IDC Financial Insights values building client relationships and strives to foster a partnership with each client through continuous analyst interaction; timely delivery of current, concise, and relevant research; as well as custom research when needed. Each advisory service delivers strategic research covering business and technology issues. A summary of the basic service deliverables available to subscribers includes the following:
Join Our Community
Our IDC Insights Community is designed to enable technology buyers to engage with our industry analysts, share knowledge and best practices, and connect with colleagues. To participate in our community, members create a profile to:
Visit us at: http://idc-insights-community.com and join our conversations.
Related offerings to our industry-specific research practices include IT Spending Guides — segmented regional and country-level analysis by solution area; Go-to-Market Services (GMS) — a modular set of deliverables to assist clients in extending their market reach, validating their market strategy, and producing more responsive customer-centric marketing campaigns; and IDC Advisory Tools — a growing set of solutions designed to ensure clients that technology purchasing and deployment decisions are optimized. In addition, IDC Financial Insights experts are available for individualized consulting engagements to address specific challenges or to customize the results of our syndicated research offerings.