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Business Strategy: Results from the 2011 Consumer Payments Survey Price: US $4,500

Authors: Aaron McPherson, Marc DeCastro, Tasneem Federal

Business Strategy
November, 2011  -  Doc # FIN231569
Number of Pages: 17
Number of Figures: 11

Overview

This IDC Financial Insights report discusses the results of a nationally representative Web survey of U.S. consumers focused on usage of emerging payment technologies. The most recent survey, conducted in March 2011, showed strong growth in online bill payment, prepaid cards, and mobile payments for digital content. The influence of reward points on consumer choice of payment instrument also increased dramatically.

According to Aaron McPherson, practice director, Financial Services at IDC Financial Insights and the principal author of this report, "Despite the cost pressures facing the financial industry, banks and credit unions must continue to invest in their payment products to take advantage of the many promising growth trends we have seen in this year's survey. Otherwise, they risk leaving money on the table for nonbanks to pick up."


IDC Financial Insights Opinion | In This Study | Situation Overview | The Approach | Future Outlook | Essential Guidance | Learn More

 
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  Document Authors
DeCastro, Marc
Research Director,
Consumer Banking