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Document Overview
Authors:
Alex Kwiatkowski, Rachel Hunt Overview
This IDC Financial Insights report offers a perspective on the decision by BBVA to adopt Google's Apps for Business suite, with particular emphasis on the internal and external use of technology to improve operational efficiency, increase employee productivity, and enhance the customer experience. "BBVA's use of cloud-based services to enable business transformation represents a paradigm shift for the banking industry," said Rachel Hunt, banking research director, IDC EMEA Financial Insights. "We anticipate BBVA gaining significant operational benefits, particularly where improving the cost-to-income ratio and raising employee productivity is concerned." IDC Financial Insights Opinion | In This Study | Situation Overview | The Best Practices | Future Outlook | Essential Guidance | Learn More Subscriptions Covered:IDC Financial Insights: European Banking IT Strategies Companies Covered:Banco Bilbao Vizcaya Argentaria S.A., Google Inc. Regions Covered:Topics Covered:Applications, Cloud-based partners, Endpoint security, Messaging security, Mobility, Network security, Social networking, Software, User provisioning Vertical Markets: |
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