Authors: Rachel Hunt, Alex Kwiatkowski, Matt Sauer, Bijen Ramdas

Top 10 Predictions
January, 2013  -  Doc # FIBA01V
Number of Pages: 29
Number of Figures: 7

This IDC Financial Insights report presents our predictions for the EMEA banking sector in 2013. With continuing macroeconomic weakness as the backdrop in Europe, the longed-for recovery of the industry to a position of full health looks unlikely to occur in the coming 12 months. Further — and significant — recapitalization exercises involving upper tier institutions cannot be discounted in order to avoid fresh systemic risks. Banks must comply with regulatory requirements, be it current or new policies. In many cases, services standards must be improved and new mechanisms introduced through which to track customer sentiment and satisfaction with a far greater degree of insight. The integrity of underlying IT systems and applications must be maintained in an era where the sheer volume of data — from a raft of different devices and interaction channels — has never been higher (and continues to rise).

According to Rachel Hunt, head of Financial Insights in EMEA, "Surviving in the macroprudential era will require fundamental changes to the business and technology framework of European banks. 2013 will see many institutions laying the foundation of the next-generation banking environment where data will be a key differentiator."

Alex Kwiatkowski, EMEA banking research manager, echoes these sentiments: "Institutions will continue to transform during 2013 in line with trading conditions, regulatory demands, and the ever-changing needs and expectations of customers. IT systems and applications will continue to play a pivotal enabling role, and technological innovation must be encouraged — rather than stifled — if banks are to successfully meet the challenges which lie directly ahead."

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